If there’s one thing we can all agree on, it’s that the workplace is changing… and quickly. Companies no longer have the luxury of waiting to see what happens and one of the biggest shifts we are seeing in the workplace is the shift around who drives how work gets done.

Since the dawn of business, executives would set the rules and pass them down to managers who, in turn, would pass them down to employees. Employees are now starting to drive the decisions and conversations around how work gets done, when it gets done, who it gets done with, what technologies are being used to get it done, and so on.

But why are these changes happening now? There are five of them, as seen below, and before exploring anything else around the future of work, it is crucial that we understand these.

New behaviors

Ten years ago, no one would have believed there would be all this information about yourself public for the world to read, see and hear, Now, we are so much more comfortable living more public lives, we build communities, share, communicate, collaborate, access information, and shape our personal experiences.

All these new behaviors are cascading over organisations, which is forcing them to make changes.


Big data, the cloud, the internet of things, automation, video, collaboration platforms, and other technologies are changing the way we work and live.

The cloud puts the power of technology into the hands of employees; software is now forcing us to rethink the jobs that humans can and should do; big data gives us insight into how we work and how customers transact with us; and collaboration platforms give us the ability to connect our people and information together anywhere, anytime, and on any device.

Millennials in the workplace

By 2020, millennials are expected to make up about 50% of the workforce, and by 2025 this number is projected to be 75%. The important thing about millennials is not the fact that they might bring new approaches, ideas, values or styles of working, it’s that there are going to be so many of them.

They are, by all accounts, going to be the largest generation ever to enter the workforce. This is a generation of employees with technological fluency and organisations must shift from creating an environment where they assume that people need to work there to one where people want to work there.


Today, where you are located is starting to matter much less when it comes to being able to do your job.

As long as you can connect to the internet, the chances are that you can access the same people and information as if you were working in an office building. We are connected anywhere and everywhere we go, whether it be 35,000 feet in the air or in a coffee shop.


This is essentially the ability for organisations to work in a world where boundaries do not exist. The world is becoming just like one big city. The language you speak, the currency you transact in, and your physical location are starting to matter less and less.

You can work in San Francisco, yet have clients in Beijing or Melbourne; and the same goes for employees. Boundaries to working with anyone, anywhere are disappearing and this trend can only continue.

Via Morgan J., The Future of Work, IE University, 2017