A seamless transition to a fully managed print service

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The MPS Team Professional Services division tailor solutions for clients of all sizes, environments and verticals. From Audit & Assessment through to document and process efficiency, our division offers a personal approach to solutions through to on-going management and business as usual.

 Our Audit & Assessment offers industry leading tools to help you understand your current total cost of ownership and current costs. We provide an intelligent, dynamic and comprehensive solution tailored to address customer needs.
The MPS Team’s Discovery and Design will provide a full insight into your organisation’s current printing behaviours with a detailed proposal and recommendations to improve document workflow and security with the lowest TCO.
The outcome? A seamless transition to a fully managed print service that will become a foundation for digital transformation; optimising business efficiency, improving security and help to manage costs more effectively.

From initial engagement through to implementation and a fully managed print service, we will ensure your solution is designed to meet all requirements suited to your specific environment. As your trusted advisor, our Pre-Sales specialists will own the technical relationship throughout Assess, Solution Design, Implementation & Manage stages of the MPS lifecycle.

Our project management team are industry leading, PRINCE2 qualified Project Managers who utilise this methodology to deliver successful MPS projects throughout Europe and are involved within MPS Projects from the earliest point possible.
Our project panagement procedure has been tailored to meet our specific needs and includes three distinct project phases; Initiate, Deliver & Close, with accompanying management templates and standards.

Change Management enables a smooth transition where a change in technology, policies or process has an impact on current working practices. Incorporating new technology into a business is best accomplished when supported by the design of a bespoke change management plan.
Our team are afforded full manufacturer and software vendor support to help provide solutions that meet our clients reequipments.

Our best in class Implementation Technical Consultants take our customers from Solution Design phase through to Solution Delivery & Sign-off. The MPS Team implementation experts are trained to the highest standard with full certification.
Our software deployments are governed by project managed change management & control with full testing & sign-off form Proof of Concept through to Business as Usual.

The MPS Team Post-Sales Technical Support is what give our customer the confidence they have in-house. With a dedicated software support helpdesk and customer facing support portal, our Technical Consultants offer first class technical support remote or on-site, achieving SLA’s to the highest standard.

4 levels of Managed Print support packages for you and your business :

Bronze Package

Bronze level service includes:

• Access to device monitoring agent and management software applications
• Direct access to manufacturer’s technical support team via phone or device management tool
• Automated meter readings and consumable replenishment orders

Silver Package

Silver level service includes all Bronze elements plus:

• Dedicated help desk team (MPSDESK)
• Enhanced level of support from MPSDESK with regards to SLA escalations in respect of service faults, consumables issues, etc
• Customised support workflow process for incident logging/management aligned to your IT support’s requirements
• Remote diagnostics and troubleshooting
• SDS advanced monitoring
• Standard SLA’s
• Enhanced and customised usage/billing reports aligned to agreed contract SLA/KPI metrics

Gold Package

Gold level service includes all Silver elements plus:

• Specific support lead contact
• Daily proactive raising of faults via advanced fleet monitoring
• Daily priority handling of support issues
• Enhanced SLA’s

Platinum Package

Platinum level service includes all Gold service elements plus any additional items tailored to suit customer’s specific requirements.
Examples of additional scope of service items could include:

• EOL reporting of all devices
• Bespoke replacement/hot swap device processes
• Bespoke feedback from manufacturer’s service support team
• Visiting MPS Team service engineer site support in addition to manufacturer’s service support provision (for enhanced SLA response times)

The MPS Team deliver a best in class service by utilising our Professional Services mythology to understand our customer environments, assessing the three voices; Voice of the Customer, Voice of the Environment & Voice of the Process.
We are committed to understanding and assessing customer needs and are able introduce document and print strategies which include print policies, document scanning, cloud services, mobile print and data capture, right through to a fully managed print service with a single point of contact approach.

CONTACT US TODAY

Everything starts with a conversation, so how about we discuss how The MPS Team can provide you with award-winning solutions, software and support?

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