A dedicated internal customer service team

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Without you, we’re nothing. It’s a simple fact of business life. And there’s nothing that says ‘great business’ more than great customer service.

That’s why everything we do is singularly focused on giving you the very best service possible. And while it’s easy to talk great customer service, delivering it is another matter altogether.

Here’s what we do to make sure our service is always above and beyond:

Dedicated internal Customer Service Team

It’s a service society. You demand the best and you deserve the best. If we let you down, we understand that you’ll go elsewhere. And that’s why we do everything in our power to give you an exceptional customer service experience. To uphold our promises.

Second-to-none account management

Over 100 years’ combined experience in the industry, plus approximately 12 million prints managed per month tells you that when it comes to account  management, you can trust us to know exactly what we’re doing.

Our account management team provides:

• Account reviews when and where you need them
• Management information to suit your specific business needs
• Continuous data analysis and software recommendations – we analyse data and make suggestions to improve the user experience
• Proactive and preventative device analysis. We’ll spot issues before they even occur and use that information to plan ahead
• Dedicated technical service and support team if you have a fault or issue
• Ongoing support from our help desk alongside the Xerox partner customer service department

Here’s what we do to make sure our service is always above and beyond

Xerox technical services and support
If you have a serving or fault issue, speak with Xerox Technical Services and Support.
We have a number of dedicated Xerox Portals that you can contact:
Fleet Management Portal: https://office.services.xerox.com/FMP
Xerox website: http://www.xerox.co.uk/
Or via the following telephone numbers:
• For managed Xerox devices – 0370 850 7832
• For un-managed Xerox devices – 0370 900 5501

Does this sound familiar?

  • Is your printer fleet old, slow and unreliable?

  • Do you have spiralling printer costs and invoice requests covering multiple service agreements?

  • Are you dreaming of automated print management – someone to step in when your toner runs out?

  • Is your organisation becoming more mobile? Are you looking for an on-the-road printing and document management solution?

  • Is your workforce ever-changing? Are your employees demanding better, more efficient technology and digital processes?

  • Do you aspire to be greener and print less?

If so, The MPS Team is the ideal partner for you.

Managed Print Services may not light other people’s imagination on fire, but at The MPS Team we’re not other people. We’re always looking for new ways to better serve our customers, which is why our innovative MPS solutions offer real value for money and help you take back control.

Let’s get started