That’s why everything we do is singularly focused on giving you the very best service possible. And while it’s easy to talk great customer service, delivering it is another matter altogether.
Here’s what we do to make sure our service is always above and beyond:
Dedicated internal Customer Service Team
It’s a service society. You demand the best and you deserve the best. If we let you down, we understand that you’ll go elsewhere. And that’s why we do everything in our power to give you an exceptional customer service experience. To uphold our promises.
Second-to-none account management
Over 100 years’ combined experience in the industry, plus approximately 12 million prints managed per month tells you that when it comes to account management, you can trust us to know exactly what we’re doing.
Our account management team provides:
• Account reviews when and where you need them
• Management information to suit your specific business needs
• Continuous data analysis and software recommendations – we analyse data and make suggestions to improve the user experience
• Proactive and preventative device analysis. We’ll spot issues before they even occur and use that information to plan ahead
• Dedicated technical service and support team if you have a fault or issue
• Ongoing support from our help desk alongside the Xerox partner customer service department