Project Description

Providing unrivaled convenience, productivity and security

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Voyage Care is a sector leading provider, with over 30 years’ experience of specialist care and support. We support over 3,500 people with learning disabilities, autism, brain injuries and other complex needs across the UK.

The project is supporting the business with critical care printing and document handling across all sites.

  • To review the total fleet of print devices and recommend options for change.
  • Commit to a level of service provisions that ensures consumable and service delivery within the UK.
  • Ensure clear and defined service SLA’s

The MPS Team took over the current printer fleet and introduced a proactive Help desk support facility.

  • Introduced a higher level of support via a defined service agreement in conjunction with HP
  • We introduced key critical escalation processes that ensured no consumable outage.
  • Implemented on-site stock holding of parts and consumables.
  • Removed the need to invest in a new fleet, saving over £1m and removed the failing MPS provider.
  • Removed need to purchase ad-hoc consumables.
  • Proactive daily management of all devices with direct access to IT Helpdesk facility.
  • Regular reviews to ensure SLA delivery.
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Project Details

CLIENT

Voyage Care

LOCATION

United Kingdom

PROJECT TYPE

Support Management

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Everything starts with a conversation, so how about we discuss how The MPS Team can provide you with award-winning solutions, software and support?

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